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Free delivery throughout Switzerland
Free delivery throughout Switzerland

Exchange and returns

FREE RETURNS

Dermalogica.ch offers free returns within 30 days because we want you to be completely satisfied with our products.

If you are not satisfied with an item you have purchased, you have up to 30 days (from the date you or a third party other than the carrier and nominated by you took possession of the last item) to return it. All returns will be credited to the original means of payment.

We regret that we cannot process returns received later than 30 days (from the day on which you or a third party named by you, who is not the carrier, took possession of the last product). The product being returned must also still contain more than 50% of its contents.

If you have received a free product or free gift with your purchase, it must also be returned to receive credit against the original payment method used. Returns that do not include the free product or free gift will be credited towards a future Dermalogica.ch purchase. Samples are excluded from this.

Wrong deliveries and defective products

Please call our customer service on +41 62 891 55 07. We are available from Monday to Thursday from 9 a.m. to 6 p.m. and on Fridays from 9 a.m. to 5 p.m. and will arrange a replacement delivery with you. Alternatively, please contact us by e-mail at: info@dermalogica.ch

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