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24 hrs delivery for all orders placed before 2 pm*.
24 hrs delivery for all orders placed before 2 pm*.

Exchanges and returns

FREE RETURNS offers free returns within 30 days because we want you to be completely satisfied with our products.

If you are not satisfied with an item you have purchased, you have up to 30 days (from the date you or a third party other than the carrier and designated by you took possession of the last item) to return it. All returns will be credited to the original means of payment.

Retouren, die später als 30 Tage (ab dem Tag, an dem du oder ein von dir benannter Dritter, der nicht der Beförderer ist, die letzte Ware in Besitz genommen hat) bei uns eingehen, können wir leider nicht mehr bearbeiten. Das Produkt, das retourniert wird, muss zudem noch mehr als 50 % des Inhaltes enthalten. 

If you received a free product or free gift with your purchase, it must also be returned to receive credit against the original payment method used. Returns that do not include the free product or free gift will be credited towards a future purchase. Samples are excluded from this.

Wrong deliveries and defective products

Please contact our customer service by phone at +41 62 891 55 07. We are available from Monday to Thursday from 9 am to 6 pm and Friday from 9 am to 5 pm and will arrange a replacement delivery with you. Alternatively, please contact us by mail at: